tkck's Privacy Policy

1 Introduction & Scope

tkck is a safe and reliable platform for online gaming and entertainment enthusiasts in Bangladesh. We believe that protecting our users' privacy is a fundamental responsibility. This privacy policy describes what information we collect when you use tkck's website, application, or other digital services, the purposes for which we use it, and how we keep that information secure.

This policy applies to all of tkck's services, products, and digital platforms. Please read this policy carefully before using our services. If you disagree with any terms stated in this policy, please refrain from using our services.

2 Information We Collect

tkck may collect the following types of information in order to improve service quality and provide you with the best experience:

2.1 Personally Identifiable Information

• Full name and date of birth (for age verification — only those aged 21 or above may register)
• Email address and contact details
• National ID or passport number (for identity verification)
• Residential address

2.2 Financial Information

• Mobile banking account details (bKash, Nagad, Rocket, Upay)
• Bank account details (for bank transfers)
• Transaction history and amounts
• Deposit and withdrawal records

2.3 Technical Information

• IP address and device identifier information
• Browser type and version
• Operating system information
• Cookies and similar tracking technologies
• Session duration and click patterns

2.4 Gaming Activity Information

• Play history and preferred game types
• Bet amounts and outcomes
• Bonus receipt and usage records
• Login times and session information

3 Purpose of Data Collection

tkck uses your information only for lawful and specific purposes. We never use your information unnecessarily or sell it to third parties.

• Account Management: To create, verify, and keep your account secure.
• Identity Verification: To confirm a user's age and identity and to prevent fraud.
• Financial Transaction Processing: To successfully complete deposits and withdrawals and to ensure transaction security.
• Service Improvement: To continuously improve the quality of the platform by analysing user experience.
• Customer Support: To provide the support team with the information needed to resolve your issues and answer your questions.
• Responsible Gaming: To identify unusual play patterns and protect users' interests.
• Security & Compliance: To prevent fraudulent activity and comply with applicable laws.
• Technical Maintenance: To ensure platform stability and to quickly identify and resolve technical issues.

4 Data Storage & Security

tkck places the highest importance on the security of your information. We keep your information secure by adopting modern technical and organisational measures.

4.1 Technical Security Measures

Our platform uses SSL (Secure Socket Layer) encryption technology, which secures all data exchanged between you and our servers. Our data storage systems are protected by industry-standard cybersecurity protocols.

• 256-bit SSL/TLS encryption
• Regular security audits and testing
• Firewall and intrusion detection systems
• Encrypted storage of sensitive data

4.2 Data Retention Period

We retain your information only for as long as is necessary to fulfil the purposes for which it was collected, or as required to meet legal obligations. Even after your account is closed, certain information may be retained for a specified period in accordance with regulatory authority guidelines.

5 Data Disclosure & Third Parties

tkck never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

• Payment Processing Partners: Only the necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete financial transactions.
• Technology Service Providers: With trusted technology partners for platform operations — who work under strict confidentiality agreements.
• Legal Obligations: To government authorities in accordance with a court order or applicable law.
• Fraud Prevention: When required to assist in the investigation of financial crime or fraud.

In all cases, third parties are provided only with the information necessary for the specific task, and they are contractually bound to uphold our privacy standards.

6 Cookies & Tracking Technologies

The tkck website uses cookies and similar technologies. Cookies are small text files stored in your browser that help our platform remember your preferences and improve service quality.

6.1 Cookies We Use

• Essential Cookies: To ensure the core functionality of the platform — such as maintaining login sessions and security verification.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: To understand user behaviour and improve the service.

You can control or disable cookies from your browser settings. However, disabling certain cookies may cause some platform features to not work properly.

7 Your Rights

You have the following rights regarding your personal information. tkck respects these rights and endeavours to respond to your requests within a reasonable time:

• Right of Access: The right to know what information we hold about you and to receive a copy of it.
• Right to Rectification: The right to request correction of any inaccuracies in your stored information.
• Right to Erasure: The right to request deletion of your information in certain circumstances — though this may be limited where legal obligations apply.
• Right to Restrict Processing: The right to request that processing of your information be temporarily suspended in certain circumstances.
• Right to Data Portability: The right to receive your information in a structured, commonly used format.
• Right to Object: The right to object to the use of your information for specific purposes.
• Right to Withdraw Consent: If you have previously given consent for any use of your information, the right to withdraw that consent at any time.

To exercise these rights, please contact our support team by email at [email protected].

8 Protection of Minors' Data

tkck strictly prohibits providing services to anyone under the age of 21. We do not knowingly collect any personal information from minors. If we become aware that a person under the age of 18 or 21 has used our services, their account will be closed immediately and any stored information will be deleted.

If a parent or guardian believes their child has registered on tkck, please contact us immediately.

9 International Data Transfer

In some cases, your information may be stored or processed on servers located outside Bangladesh. In such cases, we ensure that international data protection standards are followed and that the information is handled in a manner consistent with this privacy policy. All international partners are contractually bound to uphold our privacy standards.

10 Third-Party Website Links

Our platform may occasionally contain links to third-party websites. These external sites have their own privacy policies and tkck is not responsible for their practices. We recommend that you read the privacy policy of each site before visiting it.

11 Changes to This Policy

tkck may update this privacy policy from time to time. If any significant changes are made, we will display a notice on the platform and update the revision date at the top of the policy. Your continued use of the service after any changes will be considered as your acceptance of the updated policy.

We recommend that you visit this page regularly to stay informed about the latest policy.

12 Related Policies

This privacy policy should be read together with tkck's other policies. Please also review the following pages to understand our complete legal framework:

• Terms & Conditions — Overall terms of service use
• Responsible Gaming — Guidelines for safe and responsible gaming
• About Us — Detailed information about tkck